Services
SERVICE 06

Managed Retainer

Ongoing maintenance, compliance updates, and minor features for existing TSI clients. Predictable monthly capacity.

Target Outcomes
99.5% uptime SLA target
24h target response, business days
$2,500–$8K CAD/month by tier

This Is Right For You If

  • You're a current TSI client with a delivered system
  • You need minor features, compliance updates, or monitoring without hiring internal dev capacity
  • You want predictable monthly IT costs, not variable project fees
Reference Scenario

An organization on an ongoing retainer (typical profile: municipal operations) needing continuous compliance updates as Law 25 guidance evolves, plus minor dashboard feature requests and system monitoring.

Standard retainer scoped at 30 hours/month. Representative outcome based on comparable retainers: compliance updates shipped within scope, an audit-ready uptime posture, and predictable monthly cost with no lock-in.

Illustrative reference scenario based on comparable industry benchmarks, not a completed TSI engagement.

Why TSI for This

  • Monthly scope defined, documented, and capped, no surprise hours
  • Work tracked in your Forgejo project board, visible to you at all times
  • Extension or cancellation with 30 days notice, no lock-in
  • Month 1: Onboarding, TSI documents all open items, current system state, and retainer scope.
  • Each month: Triage at the start of the month, TSI’s delivery team executes the approved backlog, then an end-of-month summary of hours used and work shipped.
  • Quarterly: Compliance review and retainer scope re-evaluation.
  • 30-day notice to adjust tier or cancel.

Delivery Phases

  1. Onboarding
  2. Monthly Triage
  3. Execution
  4. End-of-Month Summary
  5. Quarterly Review

What You Receive

  • Monthly work summary
  • Backlog management (Forgejo project board)
  • System monitoring
  • Patch updates
  • Compliance update patches
  • Quarterly scope review

Typical Tech Stack

  • Forgejo (issue tracking)
  • n8n (monitoring automations)
  • Existing client stack
Lower End
  • After a compliance audit or an automation project
  • Light monitoring + patch updates only
  • Under 15 hrs/month capacity
  • Single system
Upper End
  • After an enterprise integration or a custom application
  • Active backlog + compliance updates + monitoring
  • 60 hrs/month
  • Multi-province compliance requirements

Biggest variable: Active backlog depth × compliance requirement changes × system monitoring scope

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